Refund Policy

Digital-product refunds Because digital products can be delivered immediately and may contain redeemable credentials, refunds are not automatic after successful delivery or redemption. When we will review a refund We will review cases where the wrong product was delivered, the delivered item was unusable when first supplied, duplicate payment occurred, or Smartly Digital was unable to deliver the purchased item. When a refund may be declined A refund may be declined where a product was correctly delivered and used, credentials were changed or shared by the customer, the product was purchased by mistake after delivery, or the problem is caused by a third-party platform change outside the stated product guarantee. How to request help Contact support with your order number and a clear description of the issue. Do not post delivery credentials publicly. Approved refunds Where a refund is approved, processing time depends on the original payment method and bank.